This English translation is provided for information only. In case of any discrepancy, the French version of these terms and conditions prevails.
Société Tunisienne de Location de Voitures SA is the official franchisee of Hertz in Tunisia, referred to as “the Lessor”.
The Renter: means the driver(s) and the payer(s) mentioned on the rental agreement and signatory(ies) thereof who have the status of Renter.
The vehicle: means a Passenger Car or a Commercial Vehicle that we rent to you for the period agreed in the Rental Agreement.
Damage: is considered as damage any harm of any kind occurring to the vehicle, including glass breakage, and/or damage to the lights, the mirrors and the headlights, etc.
Loss: is considered as damage any harm of any kind occurring to the vehicle, including glass breakage, and/or damage to the lights, the mirrors and the headlights, etc.
The Territory: means the country in which driving the rented vehicle is authorised; in this agreement it is Tunisia.
The following general rental terms and conditions govern all transactions made on the website hertz.tn
Any order placed on this website constitutes the customer's unconditional and irrevocable acceptance of said terms and conditions.
This agreement is a distance contract whose purpose is to define the rights and obligations of the parties in connection with the rental of the products on the website hertz.tn
a) The Internet booking constitutes a promise to make a vehicle rental available. An agreement will be drawn up at the time of the rental and will be governed by the General Rental Terms and Conditions below and by Tunisian law.
b) The rates include VAT at 19% as well as airport taxes.
c) The booking must have been made at least 48 hours before the rental date.
d) The full amount of the rental must be paid at the time of booking. For any cancellation occurring within 7 days before the rental date, 50% of the amount charged is retained and is not refundable. The refund period for the remaining 50% being at least 45 working days. For any cancellation occurring within 48 hours before the rental date, the entire amount charged is not refundable. The rental is deemed to take full effect.
e) Modification conditions: The commitment of STLV - HERTZ Tunisie remains within the limits of the data confirmed on the voucher issued at the time of booking and payment; any modification request remains subject to the agreement of STLV - HERTZ Tunisie and to the availability of its vehicle fleet for the period requested by the customer in their modification request.
f) STLV - HERTZ Tunisie will guarantee a car category but not a specific model. Rates may vary according to the season and are subject to change without prior notice, excluding agreements in progress. The vehicle must be picked up and returned within the same time slot, failing which one or more additional day(s) will be charged at the rate in force.
g) Additional Charges: The customer must pay STLV - HERTZ Tunisie all charges exceeding the amount of the voucher. If the customer requests services different from those indicated below, STLV - HERTZ Tunisie reserves the right to charge an administration fee according to the scale in force to make the requested change. Additional charges may apply (special equipment, additional drivers, optional insurance, delivery charges after and/or before the opening and closing hours of the branches, one-way (drop) fees for a vehicle picked up in one location and returned in another, delivery and return at hotels, fuel, etc.). These charges are always payable on site and cannot be prepaid.
h) The international credit card: with mandatory authorisation must be in the name of the main driver. When taking over the vehicle, the driver must present the credit card with which the booking was made. The bank cards accepted are the cards approved by STLV - HERTZ Tunisie
i) Your bank account: must be funded with a minimum limit of 1000 euros or more depending on the category of the car requested.
j) Delivery/return of a vehicle outside opening hours: Any Delivery or return of a vehicle outside the opening hours of our branches will be charged to you at the rate of 70 Tunisian dinars, All Charges included
k) Flight Information: If the vehicle is picked up at an airport, you must provide us with the flight number and the arrival time. This information is essential to check that the arrival does fall within the opening hours of the airport desk. In the event of arrival outside the opening and closing hours, STLV - HERTZ Tunisie can provide delivery and/or return for a surcharge payable on site.
STLV - HERTZ Tunisie can under no circumstances be held liable on account of incorrect or unprovided information, in particular the flight information appearing on your attached voucher. In the event of a flight delay for which the airline is responsible, the customer will benefit from a 2-hour grace period. Beyond this grace period, a surcharge at the rate of 5DT incl. all taxes / Hour (Five Dinars incl. all taxes per Hour) will be invoiced to the customer.
l) Delivery or return of a vehicle on site outside the STLV Hertz Tunisie branches: Any delivery or return operation carried out outside the STLV - Hertz Tunisie branches in Greater Tunis and within a radius not exceeding 50 Km will be invoiced at the rate of 25 DT incl. all taxes /operation (Twenty-Five Dinars incl. all taxes). Deliveries beyond this radius will be subject to a special request.
m) STLV - HERTZ Tunisie may refuse to rent a vehicle to any person: Not meeting the standard conditions of STLV - HERTZ Tunisie in force relating to credit payments. Prior to the handover of the vehicle, the customer must present their credit card whose number was used at the time of booking in order to take an authorisation intended to cover all additional supplements that would not be included in the booking as well as the deposit to cover the amount of the non-waivable excess. Failing presentation of the credit card and failing to obtain a bank authorisation prior to the handover of the vehicle and/or if the customer does not meet the rental requirements specified at the time of booking, including, among other things, if they have recorded incorrect personal information, STLV - HERTZ Tunisie will be unable to rent the requested vehicle and the entire price prepaid in advance will remain acquired by it.
n) Voucher: Customer's Liability in the event of Loss and/or Theft of the Voucher:
Neither the issuer nor STLV - HERTZ Tunisie incur any liability for losses, damage, obligations or delays resulting:
From the loss or theft of the voucher before its presentation to the rental services of STLV HERTZ Tunisie.
From the fraudulent use of the voucher by a third party.
Validity: The voucher is only valid during its period of validity
Your Rental Agreement is the document you sign when you collect your rental vehicle (it is generally entitled “Rental Agreement” or “Rental File”)
It specifies the details of your rental (e.g.: duration, services chosen and an estimate of the charges). By signing this document, you acknowledge that you have read and accepted the information and the special as well as general rental terms and conditions.
The Rental Agreement is concluded with the Hertz franchisee company, namely STLV Hertz – Tunisie.
The general rental terms and conditions govern all transactions made. Any order placed on the website hertz.com constitutes the Customer's unconditional and irrevocable acceptance of these terms and conditions.
The general rental terms and conditions form an integral part of the rental agreement.
The rental date in principle starts upon delivery of the vehicle by STLV Hertz Tunisie to the Renter. The date and time of departure are specified in the named rental agreement.
This date also constitutes the start date of the rental under the agreement notwithstanding the Renter's presenting themselves to take delivery of the rented vehicle; STLV hertz Tunisie reserves the right to be paid for the entire rental period of the vehicle immobilised as a result of the booking made by the Renter in question.
The Renter undertakes to return the vehicle to the Lessor on the date set in the rental agreement, failing which they expose themselves to civil and criminal legal proceedings.
The rental period is calculated in blocks of 24 hours, which cannot be split, from the time the vehicle is made available.
For any delay a one-hour grace period is allowed; beyond that, an additional rental day will be invoiced.
If you wish to renew the agreement, it will be up to you:
The rental ends with the return of the vehicle, its keys and its documents (registration certificate, insurance, tax disc, etc.) at the Lessor's counter, to an STLV Hertz Tunisie agent.
Under no circumstances shall you return the documents and the keys to persons outside the STLV Hertz Tunisie service, or to persons present in the car parks claiming to be agents of the latter. In the event that the vehicle is returned without its keys and/or its driving documents, the duplicate will be invoiced to the Renter as well as, where applicable, the costs of repatriating the vehicle. The Lessor can under no circumstances be held liable for property that may have been left in the vehicles at the end of their return.
N.B: Only the taking possession of the vehicle, the documents and the keys by the STLV Hertz Tunisie agent, during the opening hours of the branch concerned, brings the rental agreement to an end.
Your liability remains engaged until the end of the rental agreement, namely by its return under the conditions set out above.
Exceptions:In the event of confiscation or sealing of the vehicle, the rental agreement may be terminated automatically as soon as the Lessor is informed thereof by the judicial authorities or by the Renter.
- Any use of the vehicle that would be detrimental to the Lessor would authorise the latter to terminate the agreement automatically. – In the event of loss (theft, fire) of the vehicle, the rental agreement is stopped as soon as the complaint filed by the Renter with the competent authorities is sent to the Lessor.
- In the event of an accident, the rental agreement is stopped as soon as the joint accident report, duly completed by the Renter as well as by the party concerned by the accident in question, is sent to the Lessor.
You must provide us, with supporting documents, with all the information essential for drawing up your rental agreement, in particular: your identity, your address, your date and place of birth, the category and date of issue of your driving licence, the means of payment for your rental.
Age: Every driver must be at least 23 years old for City cars and 25 years old for compacts, SUVs and Saloons and must have held a valid driving licence for at least 24 months.
The driver's age may be revised upwards depending on the category of the rented vehicle.
The Renters are jointly and severally liable for payment of the price and incidentals of the rental.
The estimated cost of the rental and services is payable in cash and in advance. It includes: the rental price, calculated according to the rates in force at the time the agreement is signed; any fees, the cost of additional options requested by the Renter, to which the security deposit is added.
Payment by bank card:For any payment made by means of a bank card, the main driver must be the cardholder.
However, for the amount of the security deposit, only an authorisation will be requested at the start of the rental.
On return, the amount of any balance of the invoice will be automatically debited from the account corresponding to the card presented unless the Renter presents another means of payment accepted by the Lessor.
The Renter hereby accepts the debit from this same account of all other charges that may be directly or indirectly related to the vehicle, its rental or the use made of it by the Renter (fuel, repairs, traffic tickets and fines, ...).
Security deposit:The amount of the security deposit depends, on the one hand, on the category of the rented vehicle and, on the other hand, on the additional cover taken out. It is intended to cover the loss suffered by the Lessor as a result of damage to or theft of the vehicle that is the subject of the rental.
The amount will be equal to the amount of the Renters' liability ceiling, which differs according to the category of the vehicle made available and is indicated in the rental agreement.
The security deposit will be acquired by the Lessor in the event of damage attributable to the Renter or in the absence of fault of an identified third party and in the event of theft of the vehicle In the absence of damage and/or theft and of any other charges that may be directly or indirectly related to the vehicle, its rental or the use made of it by the Renter (fuel, repairs, traffic tickets and fines, tyres...), the amount of the security deposit actually paid will be refunded at the end of the rental, subject to the collection period.
A descriptive condition report of the vehicle, drawn up jointly by both parties, is attached to your agreement. You undertake to record on it in writing, before your departure from the station, any apparent defect that does not appear on it.
Failing this, we are deemed to have delivered a vehicle in accordance with the descriptive condition report. Unfortunately, we will not be able to take into account claims concerning apparent damage that has not been reported and recorded at the time of departure. You must return the vehicle in the condition in which you received it.
All costs of restoring the vehicle to its condition, resulting from a fault of the Renter, will be added to the rental price.
You must take care of the vehicle and use it with the care of a reasonable and prudent person in order to reduce the risk of failure and deterioration, in compliance with our Rental Restrictions
You must also make sure that you use a suitable fuel and check the tyres and the oil levels and other gauges, topping them up if necessary. When you park the vehicle, even for a short stop, you undertake to lock the vehicle and to use the alarm and/or anti-theft devices with which the vehicle is equipped.
You must never leave the car unattended with the keys in the ignition. Failure to return the keys will entail the full liability of the Renter, who will be obliged to pay the value of the vehicle at the time of the THEFT.
In the event of damage or theft, you must send the Lessor, within a period not exceeding 24 hours, the joint accident report or the receipt of the theft report issued by the authorities, as well as the keys and papers of the vehicle.
Only the holder of the rental agreement and any other person authorised by said agreement may drive the rented vehicle.
However, these same persons, even if they appear on the rental agreement, will not be authorised to drive the vehicle in the event of extreme fatigue or if they are under the influence of any substance likely to impair and/or affect their attention and/or their reflexes, such as alcohol, drugs or certain medicines.
You must never drive the vehicle anywhere other than in Tunisia.
The vehicle is the property of STLV - Hertz Tunisie and you are not authorised to sub-let, transfer or sell it. You are not authorised to use the vehicle to:
Use roads that are unpaved or unsuitable for the vehicle (in particular off-road tracks).
Carry passengers for payment (as a taxi, private hire vehicle or under car-sharing or similar arrangements).
Carry an excessive number of passengers or amount of luggage.
Tow or push another vehicle, a caravan or any other machine (without our express written agreement).
Carry anything that could damage the vehicle (in particular explosive or combustible equipment and materials) or delay our ability to re-rent the vehicle (because of its condition on return or the odour coming from it).
Carry goods for payment (unless the vehicle is a lorry or a van and intended for that purpose).
Take part in a race, a rally or any other type of competition.
Drive in restricted-access areas, such as airports, service roads and other roads of the same kind.
Use the vehicle for unlawful purposes.
Drive in breach of the road traffic regulations or any other regulations in force.
If you do not comply with the Rental Restrictions listed above, and without the list being exhaustive:
You will be held liable for any loss, damage and expense attributable directly and/or indirectly to the breach of the rental restrictions set out above.
You may lose the benefit of the optional insurance or cover that may protect you.
We may terminate this Rental Agreement at any time, and at your expense, and immediately take back the vehicle the vehicle.
During your rental and depending on the number of kilometres travelled, you will have to carry out the usual checks (engine oil level, water level, tyre pressure, etc.), in accordance with the conduct of a "reasonable and prudent person".
In this respect, you will remain vigilant to any signal given by the warning lights appearing on the vehicle's dashboard, where applicable, and will take all the necessary protective measures, if required, such as the emergency stopping of the engine.
The vehicle is supplied to you with tyres whose condition and number comply with the road traffic regulations.
In the event of deterioration of one of them for a reason other than normal wear, , you undertake to replace it immediately and at your expense with a tyre of the same kind, same dimensions, same ratings, same type, same brand, and of equal wear. In the event of mechanical breakdown or accident, you must contact the STLV Hertz Tunisie branch where the rented vehicle was delivered to you.
Any modification of or mechanical work on the vehicle is prohibited without the prior written authorisation of the Lessor.
The Price indicated in the article “Price” includes the cost of insuring the vehicle during the rental period.
Every vehicle made available to the Customer must be covered by a comprehensive (All risks) insurance including the following cover:
Third-party Liability
Accidental Damage insurance with a 4% excess
The Driver Plus cover
Assistance throughout the Tunisian territory
The insurance taken out does not cover Glass Breakage, damage caused to the vehicle's tyres and theft, which will remain the responsibility of the customer.
STLV HERTZ TUNISIE is responsible for paying the annual insurance premiums
In the event of a claim: The customer must inform STLV - Hertz Tunisie immediately, and must then complete all the procedures allowing compensation (accident reports, police reports, insurer information, etc.)
Payment of the repair costs following a claim is made by the insurance Company after deduction of an excess of 4% calculated on the new value of the insured vehicle.
The amount not covered by the insurance and which is less than or equal to 4% of the value of the insured vehicle will be borne by the customer, who declares that they accept this, and will be the subject of a separate detailed invoice
Immobilisation of the vehicle:The immobilisation of the vehicle for a period exceeding 48 hours following a claim, even if it is beyond the customer's control, will give rise to the payment by the latter of compensation equal to the rental price of the vehicle incl. all taxes for a period that may not exceed 30 days and which will be the subject of an additional invoice
Theft of the vehicle:In the event of theft of the vehicle, the Customer is required to report said theft immediately and without delay to the police authorities and to hand over to STLV Hertz Tunisie the official Report of the declaration, its references as well as the keys of the vehicle and/or its documents.
Failure to return the keys of the vehicle will entail the full liability of the customer, who will be obliged to pay the value of the vehicle assessed at the time of the claim.
The CUSTOMER as well as any driver, where applicable, will bear the civil, criminal and financial consequences that could be caused by the breach of the obligation indicated above.
In the event of non-compliance with the stipulations set out above, the CUSTOMER and/or the driver will be held jointly and severally liable, particularly in the event of theft and damage, up to the value of the vehicle at the time the event occurs.
Fines, tolls and other charges:It is your responsibility to pay all fines, road tolls, tickets and offences against the Highway Code and other similar charges (including fines relating to improper parking or parking charges) relating to the vehicle throughout the duration of your rental.
Some of the above-mentioned charges will be sent to us later for payment. In that case we will pay them and then seek recourse against you in order to recover them. We may also be asked to communicate your contact details to the authority concerned, which will then contact you directly.
Accidents:In the event of an accident, with or without an identified third party, you must inform the rental branch and you must complete a joint motor vehicle accident report and hand it in to your branch within a period not exceeding 24 hours.
The report must be completed, signed and, as far as possible, bear the consent of the third parties involved, even when the vehicle has not been damaged.
In addition, you should note the name and address of any person involved in the accident, including those of any witnesses, and collect the information requested on the accident report/statement.
In all cases, you should Report the accident to the police as soon as possible, regardless of the consequences and the nature of the damage caused by the accident
Any modification of this agreement may only concern the number of days of the rental; it should be made with the STLV Hertz – Tunisie branch, and it will entail a recalculation of the rate according to the number of days, the availability and the prices on the date of said modification.
Cancellation:Any cancellation must be made by email to STLV - Hertz Tunisie, and will take effect on the date and at the time of receipt by the branch.
For bookings made through the booking website, any cancellation may be made through this same website; it will take effect on the date and at the time at which the cancellation was recorded in the Lessor's computer system.
Confirmation of the cancellation will be communicated by STLV Hertz Tunisie to the customer. For any cancellation occurring within 7 days before the rental date, 50% of the amount charged is retained and is not refundable.
Cancellations made within the 48 hours preceding the rental start date are not refundable. The rental period is calculated in blocks of 24 hours, starting upon delivery of the vehicle. If the vehicle is kept beyond the scheduled period, appropriate additional invoicing will be made at the public rate in force.
No-show:Your absence on the date and at the time agreed for the delivery of the rented vehicle entails payment in full of your rental and incidentals.
Return of the vehicle before the agreement end date:Termination of the rental agreement must be made by email with notice sent by the customer to STLV Hertz Tunisie at least 48 hours before the desired rental end date
The return of a vehicle less than 48 hours before the end date of the rental agreement in progress does not under any circumstances entail a refund of the price paid or of the rental charges.
Any return requested within the 7 days preceding the rental end date will entail a refund of 50% of the total amount for the remaining days
For a return 7 days or more beforehand, 30% of the amount already collected will be retained.
If the Renter (customer) complies with the cancellation deadlines mentioned above, they may postpone their rental to a later date.
The voucher is valid for a period of one year from the date of issue. Beyond this period, the amount of the voucher will not be refundable.
Any dispute that may arise from the interpretation and/or performance hereof falls within the exclusive jurisdiction of the courts of Tunis 1. The parties declare that each elects domicile at its address indicated above.
The information collected by the Lessor is necessary to complete vehicle rentals and related operations (bookings, invoicing...).
The Renter is informed that this information will be stored in a computerised database, and that it is intended in whole or in part for the Lessor, the companies of the Lessor's Group, their franchisees and partners.